FAQ

How do I place an order?
You can shop with complete confidence! We ensure the security of your payment information through the following two measures:

  • Our payment platform holds PCI-DSS (Payment Card Industry Data Security Standard) certification, complying with global standards for processing cardholder data.

  • We use end-to-end encryption technology to protect your credit card details, billing address, and other payment-related information, ensuring that every transaction is 100% secure.

Is my payment information secure?
Your payment information is absolutely secure! We protect your payment data with these two essential measures:

  • Our payment platform is PCI-DSS certified, ensuring the processing of cardholder data complies with global security standards.

  • We use end-to-end encryption to fully protect your credit card details, billing address, and other payment-related data, ensuring that every transaction is 100% secure.

Order Processing and Delivery Time
The process is divided into two stages:

  • Order Processing: After your order is confirmed (typically within 12 hours of successful payment), we will process and ship it within 2 business days.

  • Delivery Time:

    • Domestic Orders: Standard delivery time is 3-8 business days.

    • International Orders: Delivery time may take 5-22 business days, depending on your location and local customs procedures.

How can I track my order?
Yes, you can track your order in real-time:

  • Once your order has shipped, we will send the tracking number to your registered email address, and you can also find it in the "Order History" section.

  • Use the tracking number on the carrier's website (e.g., UPS, DHL) to check the status of your shipment, including the estimated delivery date.

Shipping Costs
We offer free standard shipping on all orders, with no minimum purchase required.

Product Assembly
No assembly required! All products are fully pre-assembled before shipping, so you can simply open the package and use it within a minute—no tools or extra steps needed.

Return Policy
We offer a 30-day return guarantee:
If you're not satisfied with your purchase, you can request a return within 30 days of receiving the product.
We will cover all return shipping costs.

How to Contact Customer Service?
You can contact our customer service team via email:
Email: willkenyon75110@outlook.com

Quick Help Tip: Include your order number (if applicable) and a detailed description of the issue (e.g., order issues, return requests, etc.) in your email.
Response Time: Our team will respond within 48 business hours (Monday to Friday, excluding holidays).

All orders will be shipped within 1-2 business days after the order is placed, with shipments processed Monday through Friday.

Domestic Shipping
We currently ship all domestic orders via UPS. The standard delivery time for domestic orders is 3-7 business days.

International Shipping
We currently ship all international orders via DHL.
The standard delivery time for international orders is 4-21 business days.
Please note that international shipping times may be extended due to customs procedures.
Preppy Prodigy is not responsible for any customs fees or duties incurred during international shipping.

For order status inquiries, you can contact us at willkenyon75110@outlook.com.

Our customer service team will be happy to assist you. If you need to return or exchange items or use alternative shipping details, feel free to reach out to our customer service team.